Our Terms and Conditions

These Terms and Conditions govern your use of richy-fish.org.uk, operated by Richyfish Gaming Ltd under a licence from the Malta Gaming Authority. We launched in 2022 as a casino-only platform, and every rule below explains what you can expect from us and what we expect from you in return.

Accept Our Terms

What agreement means

By registering an account, ticking the acceptance box or simply placing a real-money wager on our platform, you confirm that you have read, understood and agreed to these Terms and Conditions in full. The agreement takes effect the moment your account is created and remains in force for as long as the account stays open.

If any clause conflicts with the rules of the Malta Gaming Authority or applicable gambling law, that clause yields to the stricter rule and the rest of the agreement stands. Your continued play after we publish an update counts as acceptance of the revised version.

• You accept these terms on first registration and on every later login following an update.
• We may withdraw or amend any promotional offer separately from these terms, with notice where required.
• If you disagree with any clause, do not register; contact [email protected] with questions before you play.

Check Your Eligibility First

You may hold one account only, in your own legal name, and you must be at least 18 years old or the minimum legal gambling age in your country of residence, whichever is higher. Our platform is closed to residents of the United States, France, the Netherlands, Spain, Italy, Germany, Belgium and Portugal, and we enforce this with geolocation checks.

It is your responsibility to check whether online gambling is lawful where you live. Playing through a VPN or any tool that masks your true location breaches these terms and voids all winnings. As part of our Know Your Customer obligations we require photo ID, proof of address and payment method verification before your first withdrawal, and we process these checks within 48 hours.

• One account per person, per household, per IP address and per payment method.
• Details on file must match your identity documents exactly.
• We may request additional verification at any time to confirm your identity, age or source of funds.

Deposit and Withdraw With Us

Payments in plain figures

We charge no fees on deposits or withdrawals. All payment methods must be registered in your own name. Crypto and e-wallet withdrawals clear within 0 to 24 hours, while cards and bank transfer take 1 to 3 business days after we approve the request.

Your account becomes dormant after 12 consecutive months without a login or transaction. We then apply a monthly administration fee of up to the balance or £5, whichever is lower, and we notify you before any deduction. A single login or wager restores the account to active status.

How Richyfish Handles Bonuses

General bonus conditions

Every bonus we offer, including the welcome package, weekly cashback, weekend reloads, free spins drops and tournaments, carries its own promotional terms that sit alongside this section. The specific wagering requirement, expiry window and contribution rates for each offer appear on the promotion page itself, and those figures always take precedence over any general statement here.

A bonus activates only once per person, household or shared device. Wagering must be completed within the stated validity period; after that, the bonus and any winnings derived from it are removed from the balance. Withdrawal requests placed while a bonus is active will forfeit the remaining bonus amount.

• Maximum bet while a bonus is active: stakes above the limit stated in the promotion terms may void the bonus and its winnings.
• Game weighting applies; some titles contribute a reduced share or nothing at all toward wagering.
• Winnings from bonus funds are capped at the maximum stated in the specific promotion.
• Betting systems designed to guarantee profit, hedged or low-risk play and play on zero-contribution games to grind through wagering count as misuse.
• We may decline, revoke or reclaim any bonus obtained through misuse, error or ineligibility.

Conduct We Never Permit

Fair play is the foundation of our platform, and we investigate any pattern that suggests otherwise. Where we confirm a breach, we may suspend the account, void related winnings and retain deposits up to the amount obtained through the breach.

Criminal conduct, including fraud and money laundering, is reported to the relevant authorities. We also cooperate fully with payment providers and regulators in any resulting investigation.

• Opening multiple accounts to claim the same bonus more than once.
• Chargebacks, reversed withdrawals or disputed deposits made in bad faith.
• Collusion with other players, chip dumping or coordinated exploitation of promotions.
• Use of bots, scripts, automated tools or any software that interferes with normal play.
• Accessing the platform from a restricted country through a VPN, proxy or similar masking technology.
• Playing on behalf of a third party or allowing another person to use your account.

Set Limits or Exclude Yourself

Your tools and our obligations

You may set deposit limits, loss limits and session reality checks at any time from your account settings, and decreases take effect immediately. Our live chat team, available 24 hours a day, can apply a time-out or full self-exclusion for you on request, and we honour UK self-exclusion through GamStop integration.

Where we notice signs of gambling-related harm, such as sudden escalation in deposits or extended continuous sessions, we will contact you with information and may apply protective measures, including a cooling-off period. We point any player who needs support to GamCare and BeGambleAware, whose trained advisers are free to contact.

During a self-exclusion period we close access to your account, block marketing to you and return any withdrawable balance. A request to lift an exclusion early is only considered where the original period was 24 hours or less; longer exclusions run to the end of the term you chose.

Close Your Account or Complain

Your right to leave, our duty to respond

You may close your account at any time through account settings or by contacting support, with no fee and no notice period. We settle any withdrawable balance to a payment method registered in your name before closure. We may also close an account ourselves where these terms are breached, where a licence obligation requires it, or where we reasonably believe play poses a risk to you.

If something goes wrong, raise it with our support team first at [email protected] or via 24/7 live chat. Most issues are resolved at this stage. If you are not satisfied with the outcome, you may escalate the complaint to our complaints manager, who replies within 10 business days, or afterwards to the Malta Gaming Authority's dispute resolution service, whose decision procedure is independent of ours.

These terms are governed by the laws of Malta, and the courts of Malta have jurisdiction, without prejudice to any mandatory consumer rights you hold under the law of your country of residence.

• Step 1: raise the issue with support and receive an acknowledgement.
• Step 2: request escalation if the first response does not resolve it.
• Step 3: refer the matter to the regulator or an approved alternative dispute resolution body.

When We Change These Terms

We review these terms regularly and publish updates on this page with a revised effective date at the top. Where a change materially affects your rights or obligations, we also notify registered players by email or an in-platform message at least 7 days before the change takes effect.

Continuing to deposit or play after the effective date means you accept the revised terms. If you disagree with an update, you may close your account before that date and withdraw your balance under the unchanged terms. Nothing in an update applies retroactively to wagers already settled.

Frequently Asked Questions

At what age can I open an account at Richyfish Casino?

You must be at least 18 years old, or the higher minimum gambling age of your country of residence. We verify age during KYC checks before your first withdrawal.

Can I hold more than one account?

No. One account per person, household, IP address and payment method. Additional accounts are treated as multi-accounting and may be closed with winnings forfeited.

How long does withdrawal verification take?

We process KYC documents within 48 hours of receiving them. Once verified, e-wallet and crypto withdrawals clear within 0 to 24 hours and cards or bank transfer within 1 to 3 business days.

What happens to my account if I stop logging in?

After 12 months of inactivity the account becomes dormant. We notify you first, then apply a small monthly administration fee until the balance is used or the account is reactivated by a login.

How do I self-exclude from the platform?

Contact 24/7 live chat or email support and request a time-out or self-exclusion of your chosen length. UK players can also register with GamStop, which we honour automatically.